DHEP-API

Build your own digital health apps or add functionalities to your existing ecosystem.

DHEP White Label (DHEP-WL)

Use our configurable software to publish your own branded health and wellbeing apps.

dacadoo SaaS

Give your customers access to the ready–to–use dacadoo health app. 

Health Score

Use Health Score feature as part of our holistic DHEP solutions or integrate it as standalone functionality via HS-API.  

Explore all our DHEP solutions

Acquire Customers

Become a leader in proactive digital health promotion and attract new customers to your business. 

Retain Customers

Foster long-term loyalty and reduce attrition among your customers and employees by engaging them in their health and wellbeing.

Engage Customers

Use personalized data-driven insights, wellbeing advice, and incentives to boost customer engagement and increase cross-selling and up-selling opportunities. 

Find out more about how dacadoo can help you!

Insurers

Promote healthier lifestyles among members to mitigate risk, increase sales, and reduce customer churn.

Health Providers

Attract and retain customers by empowering them to make better lifestyle choices and improve overall wellbeing.

Retailers

Use data-driven customer insights to make personalized recommendations that drive engagement and sales. 

Employers

Promote a healthier lifestyle among the workforce to enhance productivity, reduce absenteeism and sick days, and foster a positive wellbeing culture.

Banks

Cross-sell life or health insurance to your existing customers or use lifestyle data to create personalized offers that drive customer acquisition and engagement.

Find out more about how dacadoo can help you!

Management Team

Meet our Management team, whose expertise, passion, and innovation are transforming the healthcare engagement landscape.

Scientific Advisory Board

Comprising renowned healthcare and data experts, our Scientific Advisory Board ensures the scientific rigor and efficacy of our health engagement technology.

Our Team

Get to know the dedicated individuals powering our daily operations. Our dynamic and collaborative team is the heartbeat of our organization.

White Papers & Reports

Get the latest in-depth industry research trends and analysis.

Infographics

Visualise our latest health data and understand how dacadoo supports businesses globally.

Webinars

Watch our latest recordings with leading speakers. Gain industry insights and expert guidance.

Flyers

Download industry flyers. Deep-dive into our suite of customer health engagement and health risk quantification solutions. 

Use Cases

Explore our Use Cases for great examples of how our clients have transformed with the use of our technology.

CAREERS

Technical Account Manager / Application Support Engineer

dacadoo is a rapidly expanding IT firm headquartered in Zurich, with branches in North America, Japan, and Australia. Operating globally, we drive digital transformation in healthcare through innovative lifestyle solutions and artificial intelligence, aiming to enhance health and well-being.

To expand our North American team in the Toronto area, we are seeking a dynamic individual for a dual role designed to bridge two distinct teams:


Your Role 

Technical Account Management Responsibilities

  • Technical Account Management Responsibilities
  • Responsible for technical delivery of customer relationships and projects.
  • Grow in the role to lead IT projects from initiation to execution.
  • Analyze business needs and translate to business requirements that address client ambitions.
  • Act as internal champion for your clients, with full autonomy to work internally at all levels to resolve roadblocks.
  • Technical day-to-day oversight of client portfolios.
  • Work with Product Owners on client requirements and product deployment.
  • Provide consultancy and training services related to the product portfolio offered (Applications, Tools, API), continuously stay up to date on an ever-changing product set.
  • Coordinate new feature releases.
  • Work closely with Lead Client Manager (Sales) to support existing clients and to support technical reviews of prospects.

Application Support Engineer Responsibilities

  • Ensure service delivery standards are met and manage the service desk queue.
  • Solve technical issues for customers or clients.
  • Create bug tickets and maintain the internal knowledge base.

Your Profile

  • Bachelor’s or Master’s in Computer Science or related field, with strong analytical skills.
  • 3-5 years IT experience, particularly in customer-facing and project management roles; certification in project management is a plus.
  • Proficient in Linux, SQL/NoSQL, basic networking (TCP/IP, DNS, HTTP, SMTP), and an interpreted programming language.
  • Several years experience with external customer facing roles.
  • Comfortable presenting to and influencing an executive level audience.
  • Exhibits strong customer empathy and acts with urgency to resolve business impacting issues.
  • Experienced with Jira, Atlassian tools, and Agile methodologies.
  • Exceptional communication skills, fluency in English, and additional languages beneficial.
  • Strong team player with excellent organizational and time management abilities, capable of multitasking and working under pressure.
  • Flexible, with a capability to adapt to changing priorities and juggle multiple tasks.
  • While this is a remote position, the candidate is preferably based in Toronto or Kitchener Waterloo with a willingness to meet team members in person as required.

What we offer

  • An international and multicultural work setting.
  • Flexibility to work from home.
  • A comprehensive benefits package including health, dental, and vision.
  • An open and empowering corporate culture emphasizing personal responsibility.
  • A supportive and collaborative team atmosphere.
  • Involvement in projects focusing on digital transformation and cloud technologies.

Apply for The Role

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Who We Are

dacadoo is fuelled by a passionate global team who are dedicated to our mission.

19 Countries

We have employees that come from 19 different countries

50% Client-facing staff

We believe that direct client interaction is at the heart of successful business partnerships.

25% of employees

Have been with dacadoo for more than 5 years

654 Health Score

That’s the average health score of dacadoo employees

85% of employees

Have a University degree