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The Customer-Focused Insurer
November 19, 2020 @ 3:30 pm - 4:30 pm HKT
Why are insurers struggling to be consumer-centric, what does a great customer experience look like, and how can insurers incorporate the 3 „Rs“ into their business model?
Put simply, there are 3 “Rs” that you can live by to focus your efforts in the right areas: Relevance, Relationships, and Risk Management.
This session will dive into these concepts to show you how to make insurance relevant to your customers, build an ongoing relationship with them and how the information you have can improve risk management for better understanding of the customer and more personalised products.
– Neil Gardner, Chief Customer Officer at Generali
– Michael Kwan Yu Chan, Co-CEO and Co-Founder at Bowtie Life Insurance Company
– Thomas Dijohn, SVP, APAC at dacadoo